1. How can I register an account?
To open an account, click on “Register" and complete the registration form with your personal data. After completing the registration, you will receive an email confirmation that will redirect you to your account.
2. How do I log in to my account?
Just click on "Enter” on the right side on the top of the page, put your username / nickname and your password and click “Connect “.
3. I forgot my password. How do I retrieve it?
Click "Enter” on the right side on the top of the page, then on "Lost password”. To reset your password, complete the two simple steps:
1. Type the email address with which your account is registered
2. Answer your secret question
4. Do I need to submit documents to validate my account?
Typically, this process is only performed when you request your first withdrawal. You must prove your identity, address and credit card if you make transactions with it. You can validate your account via email to firstname.lastname@example.org or submit your documents in your account page after you login.
5. I want to update my data. How can I do it?
You can only see your profile without make any changes in your account. Contact our support if you want to change something.
6. How can I make a deposit?
To make deposits simply go to: My Account à Cashier à Deposit à Select the desired method and fill in the application form.
7. What is the minimum deposit amount?
The minimum varies between 10 € and 50 €. You can see the minimum deposit for each method by accessing it in: My Account à Banking à Cashier à Deposit à Select the desired method.
8. How can I place a bet?
Check the offers available on our website: click on " Sportsbook " or " In Play " available on the top menu of our page ( here you can check all bets available for each sport / tournament / event). Once you find the event on which to place your bet , click on the odds ( price ) of the target market , put the amount you want to bet on the " Betslip " ( on the right side of the page) and click "Place Bet" .
9. What is the value of the minimum bet?
The minimum value is 0.50 dollars or the equivalent in your account currency.
10. Can I place single bets, multiple bets or system bets?
Yes, you can place bets with only a selection or multiple selections / system up to 18 options.
11. Can I cancel my bet?
After placing the bet with the betting company, it cannot be canceled or changed.
12. How do I request a withdrawal? How long does it takes for it to be processed?
In order to make withdrawals simply go to:
My Account à Cashier à Withdrawal à Select the desired method and fill in the application form.
The withdrawals take up to one working day to be processed (you will receive an email as soon as your withdrawal request is processed). After being processed, withdrawals may take between 3 and 5 working days to be available in your bank account.
13. Where can I check my account balance?
You can check your overall balance in the upper right corner of our website. To check your balance portfolio go to “My Account” à “Account Details” (top left side of the page ) where you can find :
“Account Balance” - it is your total balance
"Withdrawable Balance" - balance you can withdraw
“Playable Bonus Balance“- balance resulting of winnings made after a bonus was credited into your account, which is subject to be wagered until the fulfillment of their wagering requirements for that bonus. Once you fulfill your wagering requirements, this balance will be released to “Balance Available for Withdrawal”.
14. Where can I check the history of my account?
To check your bets go to: “My account” (by clicking on the top right of our page) à “Sports Betting History”.
* Currently you have access to this menu only via PC (all browsers except Safari) - option not available via mobile yet.
15. How can I claim my bonus?
Bonuses are not automated, so you should request them via email to email@example.com. In the case of first deposit bonus you can choose to apply via your account at: "My Account" à " My Bonuses " à " request your bonus"
If you have other query, please contact our support via email - firstname.lastname@example.org. Your email will be answered within a maximum of one business day. You can as well contact us directly via Chat from 11am to 9pm every day of the week (chat window available in the lower right corner of our homepage).